In our commitment to providing exceptional service, Espresso Station does not allow returns or exchanges for coffee products, even if they are in their original condition, with the exception of products that arrive damaged and paid for using the Tabby payment system. For electrical products, returns are allowed if they have not been opened.
Q: Are there any fees for returns or exchanges? A: If you return a non-damaged product in its original condition, the customer will bear the shipping costs, which will be deducted from the value of the returned product. However, Espresso Station will bear all costs for returning damaged products. In case of an exchange, the customer will bear the shipping costs for the product to be replaced and the shipping costs for the new product. If you return the entire order, the customer will bear the full shipping and return costs, in addition to electronic payment fees if Mada is used (1.75% + 1 SAR), Visa (2.5% + 1 SAR), or Tabby (5% + 1 SAR), and all amounts will have value-added tax added.
Q: How can I return or exchange a damaged product? A: Our customer service team will be happy to assist you by contacting us via WhatsApp at: 0506603389, provided that the product to be replaced/returned is in its original condition, in its original packaging, and has not been used, opened, or altered in any way.
Q: What is the allowed period for returning or exchanging a damaged product? A: You can return or exchange a damaged product within 7 days of purchase.
Q: How long does the return or exchange process for a damaged product take? A: At Espresso Station, we strive to satisfy you. The return or exchange process may take up to 10 business days.
Q: In the return process, how can I get a refund for the amount I paid? A: The amount will be refunded after the damaged product is returned to us and its condition is verified, and then the amount will be transferred to your account immediately.
Q: In the exchange process, what steps are taken? A: If you wish to exchange a damaged product and choose a replacement product, we kindly request that you transfer the difference between the damaged product and the replacement product.
At Espresso Station, we strive for your satisfaction.
